Thank you for shopping at Digital Prints Zone. Please review our refund policy carefully before making a purchase.
1. Digital Products
Due to the nature of digital downloads, all sales are final. Once a file is downloaded, we cannot offer refunds, exchanges, or cancellations. By completing your purchase, you agree to these terms.
2. Exceptions
We may offer a refund under the following circumstances:
- File Issues: If the downloaded file is corrupted or cannot be accessed, we will provide a replacement or refund upon verification.
- Duplicate Orders: If you accidentally purchase the same item twice, please contact us, and we will process a refund for the duplicate purchase.
3. Steps to Request a Refund
If you believe you qualify for a refund, please follow these steps:
- Contact us at [Your Email Address] within 7 days of purchase.
- Include your order number and a brief description of the issue.
- Attach screenshots or other relevant details to help us resolve the problem.
4. Resolution Process
Once we receive your request, we will:
- Review your claim within 2 business days.
- Offer a replacement file or refund if your claim meets the exceptions above.
Contact Us:
If you have any questions about our refund policy, feel free to email us at [Your Email Address].